We are pleased to accept returns within 30 days of receipt of shipment for nearly every item we sell. To initiate a return, please email returns@sotoproducts.com. 

 

If you were unhappy with your experience or with our product, please let us know so we can improve future products and services. We truly do our best so please give us the chance to make it right by getting in touch with us directly. See below for some common issues:

 

DEFECTIVE PRODUCT? It probably FROZE during shipment! Tell tail signs include: dried appearance, sand-like, bristles splayed out, appearing empty, lumpy, hardened, appearing like old paint. We send IMMEDIATE replacements for all frozen product. If you would prefer a replacement to a refund, get in touch with us so we can get the replacement to you right away! In this case, you don't need to send the product back. 

 

DAMAGED IN TRANSIT? Please send us photos of the damage so we can submit a damage claim with the shipping carrier. We will refund you without you needing to return the item back to us.

 

LOST IN TRANSIT? Please get in touch with us so we can send you a replacement along with opening an investigation with the shipping carrier to locate the lost package. 

 

Please note, in some situations, buyers could be responsible for return shipping and any restocking fees that might be applicable. This amount can be deducted from their refund. If you have any questions or concerns about our return policies or about the process of returning your item, please contact us directly and we would be glad to assist at info@sotoproducts.com. Thank you very much for your business!